Privacy Policy

At Roz Taza, your privacy matters to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, place an order, contact us, or interact with our store.

By using our website and services, you agree to the practices described in this policy.

1. Information We Collect

When you use Roz Taza, we may collect the following information:

Name
Phone number
Email address
Delivery address
Billing details
Order details
Payment method information
Messages or inquiries sent to us
Website usage data such as device type, browser, IP address, and pages visited

We collect this information to process orders, deliver products, provide customer support, and improve your shopping experience.

2. How We Use Your Information

Roz Taza may use your information to:

Confirm and process your orders
Deliver mango boxes to your address
Contact you about your order or delivery
Provide customer support
Send order updates, delivery updates, and payment confirmations
Improve our website, products, and services
Prevent fraud, misuse, or unauthorized transactions
Send promotional messages, offers, or updates where permitted

We only use your information for business purposes related to your purchase, account, communication, and customer experience.

3. Payment Information

Roz Taza may offer payment options such as Cash on Delivery, bank transfer, mobile wallet, card payment, or other available payment methods.

Payment details may be processed by third party payment providers. We do not store complete card numbers, banking passwords, or sensitive payment credentials on our website.

4. Sharing Your Information

We may share limited customer information with trusted third parties only when necessary to complete your order or improve our service.

This may include:

Courier and delivery partners
Payment service providers
Website hosting or ecommerce platform providers
Customer support tools
Marketing or analytics services
Legal or government authorities where required by law

We do not sell your personal information to unrelated third parties.

5. Delivery Partner Information

To deliver your order, we may share your name, phone number, delivery address, and order details with courier or logistics partners.

This information is shared only for delivery, order tracking, and customer support purposes.

6. Marketing Messages

Roz Taza may send you promotional messages, seasonal offers, mango availability updates, or discount announcements through WhatsApp, SMS, email, or social media channels.

You can request to stop receiving promotional messages at any time by contacting us or replying with an unsubscribe request where available.

7. Cookies and Website Tracking

Our website may use cookies and similar tracking technologies to improve user experience, remember preferences, analyze website performance, and support advertising.

Cookies may help us understand which pages visitors use, what products they view, and how we can improve the store.

You can disable cookies through your browser settings, but some website features may not work properly without cookies.

8. Data Security

We take reasonable steps to protect your personal information from unauthorized access, misuse, loss, or disclosure.

However, no online system is completely secure. While we work to protect your data, we cannot guarantee complete security of information transmitted through the internet.

9. Data Retention

Roz Taza may keep your information for as long as necessary to complete orders, provide support, maintain business records, comply with legal requirements, prevent fraud, and improve our services.

When information is no longer required, we may delete, anonymize, or securely store it according to business and legal needs.

10. Your Rights

You may contact us to:

Request access to your personal information
Correct inaccurate information
Request deletion of your data where applicable
Opt out of promotional messages
Ask questions about how your information is used

Some requests may be subject to legal, business, payment, or order-record requirements.

11. Children’s Privacy

Roz Taza does not knowingly collect personal information from children. Our products and services are intended for customers who can legally place orders online or with parental/guardian consent.

12. Third-Party Links

Our website may include links to third-party websites, social media pages, payment providers, or delivery tracking pages.

Roz Taza is not responsible for the privacy practices, content, or security of third-party websites. Please review their privacy policies before sharing personal information.