Return & Refund Policy

 

At Roz Taza, we work hard to deliver farm fresh mangoes in the best possible condition. Since mangoes are fresh, seasonal, and perishable fruit, our return and refund policy is designed to be fair while protecting product quality and freshness.

1. Perishable Product Policy

Mangoes are fresh fruit and can naturally vary in size, color, shape, ripeness, aroma, and appearance. Slight natural variations are normal and do not qualify as defects.

Because mangoes are perishable, we generally do not accept returns once the product has been delivered, opened, or received by the customer.

2. Return Eligibility

Returns are only accepted in limited cases where:

  • The wrong product or wrong mango variety was delivered
  • The parcel was received in a severely damaged condition
  • The product was spoiled or unusable at the time of delivery
  • Items were missing from the order

To be eligible for a review, the issue must be reported within 24 hours of delivery.

3. Non-Returnable Cases

Returns, refunds, or replacements may not be accepted in the following cases:

  • Customer changed their mind after delivery
  • Mangoes became overripe after delivery due to delayed opening or improper storage
  • Customer was unavailable and delivery was delayed
  • Incorrect address or phone number was provided
  • Product photos look slightly different from actual mangoes
  • Minor marks, spots, or natural skin variations are present
  • Claim is reported after 24 hours of delivery

4. Damaged or Spoiled Product Claims

If your mango box arrives damaged, leaked, spoiled, or unusable, please contact us within 24 hours of receiving the order.

Please share the following details for verification:

  • Order number
  • Clear photos or video of the mango box
  • Clear photos of damaged or spoiled mangoes
  • Photo of the shipping label
  • Delivery date and time

Our team will review the claim and decide whether a replacement, partial refund, full refund, or store credit is applicable.

5. Refund Options

If your claim is approved, Roz Taza may offer one of the following solutions depending on the issue:

  • Replacement box
  • Partial refund
  • Full refund
  • Store credit for your next order

Refund approval depends on product condition, evidence provided, courier handling, and order details.

6. Refund Processing Time

Approved refunds are usually processed within 5 to 10 working days after confirmation.

The refund time may vary depending on the payment method, bank processing time, or payment provider policy.

For Cash on Delivery orders, refunds may be processed through bank transfer, mobile wallet, store credit, or another available method agreed with the customer.

7. Replacement Policy

If a replacement is approved, Roz Taza will arrange a replacement based on product availability and delivery coverage.

Replacement delivery may take additional time due to mango season, stock availability, courier schedule, or weather conditions.

If the same mango variety is unavailable, we may offer an alternative mango variety of similar value.

8. Order Cancellation

Customers can request order cancellation before the order is packed or dispatched.

Once the order has been packed, shipped, or handed over to the courier, cancellation may not be possible because mangoes are fresh and time-sensitive products.

9. Incorrect Address or Customer Unavailability

Roz Taza is not responsible for damage, spoilage, failed delivery, or delays caused by:

  • Incorrect delivery address
  • Wrong or unreachable phone number
  • Customer unavailability
  • Refusal to receive the parcel
  • Delayed pickup or delayed response from customer

In such cases, refunds or replacements may not be approved.

10. Quality Commitment

We carefully select and pack mangoes to provide a fresh and satisfying experience. However, mangoes are natural fruit, so every box may not look exactly the same.

Our goal is to deliver fresh, sweet, and high-quality mangoes with honest service and fair support.